This page describes the general steps for returning a Packverra item. Please check your order confirmation and contact us before sending anything back.
General returns steps
- Keep your order details. Have your order number and the product name ready.
- Check the item and packaging. If the item is damaged or not what you ordered, take photos before repacking.
- Contact us first. Use the contact page to explain the issue and confirm the next steps. Do not send a return without instructions.
- Repack carefully. Use protective packaging so the organizers are not damaged in transit.
- Keep proof of postage. Retain any receipt or tracking reference until the return is resolved.
What to check before returning
- Whether all included pieces from the set are present.
- Whether the item has been used in a way that affects its condition.
- Whether you have the original packaging, where possible.
For delivery-related issues, see shipping. For order changes before dispatch, see cancellation. For payment questions, see payment.