If you need to cancel an order, the general approach is to contact us as soon as possible.
General cancellation steps
- Find your order number. It is in your order confirmation.
- Contact us promptly. Use the contact page and state that you want to cancel, with your order number.
- Wait for confirmation. We will confirm whether the order can be cancelled or whether it has already moved to dispatch.
- If it has been dispatched, see returns for the general returns process.
Before you cancel
Check the product page for the set contents and features — sometimes a question about sizing or included pieces can be resolved without cancelling. The FAQ and packing guide cover common buying questions. For payment questions, see payment.